Terms of Service

Last updated: 07.08.2026

This website is operated by Moda Lucia, a trade name operated by BUsinessMAestro (Chamber of Commerce registration number KvK: 93826141, VAT number: NL005046367B13). Throughout the site, the terms "we", "us", and "our" refer to Moda Lucia. Moda Lucia provides this website, including all information, tools, and services available on it, subject to your acceptance of all the terms, conditions, policies, and notices set out here.

By using this website or placing an order, you expressly agree to these Terms of Service, including the additional terms, policies, and notices referenced in this document or available via hyperlink. These Terms apply to all users of the site, including, without limitation, visitors, customers, and anyone who accesses or uses our services.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms of this agreement, you must not access the website or use any of the services.

Any new features or tools added to the current store will also be subject to these Terms. You can view the latest version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website after changes are posted constitutes acceptance of those changes; for orders already placed, the version in effect at the time of purchase always applies.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. Introduction

1.1 These Terms and Conditions govern the use of our website and all purchases of products made through it.

1.2 Definitions and explanations of the terms used can be found in Section 26.

1.3 Nothing in these Terms limits or excludes the rights granted to you by mandatory consumer protection laws in your country of habitual residence. In the event of a conflict between these Terms and those rights, the latter shall always prevail.

2. Acceptance

2.1 By using our website or purchasing products, you represent and warrant that:
(a) is at least 18 years old;
(b) has the legal capacity to enter into a binding contract;
(c) is not subject to any legal restrictions that prevent them from doing so.

2.2 We may request documentary evidence confirming your capacity to accept these Terms.

2.3 We reserve the right to restrict or deny access to our website in justified cases, for example in the event of suspected fraud or misuse.

2.4 By submitting an order, you acknowledge that:
(a) you have read and understood these Terms;
(b) your order constitutes an offer to purchase subject to these Terms;
(c) your order confirmation is governed by these Terms.

2.5 By visiting our website, making a purchase, or accepting these Terms, you also agree to:
(a) our Privacy Policy;
(b) our Acceptable Use Policy under Section 12;
(c) our Shipping Policy and Refund Policy.

2.6 We recommend saving or printing a copy of these Terms for future reference.

3. Personal use

You confirm that your use of the website and its services, including purchasing products, is exclusively personal and non-commercial, and that you are acting on your own behalf.

4. Prices

4.1 All prices are displayed in euros (EUR) and include:
(a) applicable VAT;
(b) shipping (free shipping on all orders);
(c) all taxes, fees, and customs charges.

4.2 All our shipments are made under the DDP (Delivered Duty Paid) arrangement. This means that the price you see at checkout is the final price: you will never have to pay customs duties, import taxes, or additional costs upon delivery.

4.3 Despite our best efforts, obvious errors may occur in product information or prices. In the event of an error, we will contact you to confirm whether you wish to proceed at the corrected price or cancel the order. If we cannot reach you or do not receive a response within a reasonable period, the order will be canceled and a full refund will be issued.

4.4 We are not obligated to fulfill orders with manifestly incorrect prices, even if an order confirmation has been sent; in such cases, we will issue a full refund of any amount paid.

4.5 Prices may change at any time, but such changes will not affect orders that have already been confirmed.

5. Placing orders

5.1 Orders are subject to availability. If an item is unavailable, you will be notified and the full amount for that item will be refunded.

5.2 The sales contract is concluded when we send the order confirmation by email. It applies only to the products listed in that confirmation.

5.3 Orders containing multiple items may be shipped in separate deliveries at no additional cost to you.

5.4 We reserve the right to modify or remove products and website content at any time, without affecting orders that have already been confirmed.

5.5 We may cancel an order in justified cases (for example, suspected fraud, an obvious pricing error, or unavailability), even after confirmation. In such a case, we will inform you immediately and refund the full amount paid.

6. Payment

6.1 You can pay using the payment methods listed on our Payment Methods page. The amount is charged when you confirm the purchase.

6.2 Coupons or promotional codes issued by us can be redeemed during checkout in accordance with Section 11.

6.3 Payments are processed through certified third-party payment providers. By placing an order, you authorize the necessary information to be transmitted to those providers. Moda Lucia does not store your card details.

6.4 You must ensure that the payment information is correct and declare that:
(a) the payment method used belongs to you or you are authorized to use it;
(b) you have sufficient funds to complete the purchase.

6.5 We reserve the right to report any attempted fraud to the competent authorities.

6.6 If you notice an incorrect charge or a problem with your payment, please contact us first at info@modalucia.com so that we can resolve it quickly and directly. This does not in any way limit your rights with respect to your bank or payment provider.

7. Delivery

7.1 Delivery is made to the address provided during checkout. It is your responsibility to ensure that the address is correct and complete.

7.2 Orders placed before 22:00 (CET) begin processing on the same business day. Processing takes 1 to 3 business days and transit takes 3 to 8 business days. The estimated total delivery time is 4 to 11 business days.

7.3 In the event of a delay, we will inform you as soon as possible. If the delay is substantial, you may set us a reasonable additional deadline and, if we still fail to deliver within that deadline, cancel the order for a full refund, in accordance with European consumer protection regulations.

7.4 If delivery cannot be completed, we will offer you alternatives or refund the full amount.

7.5 Risk in the products passes to you when you (or a third party designated by you) physically receive the products.

7.6 If you are unavailable at the time of delivery, the carrier will notify you of the next steps (another delivery attempt or a collection point).

7.7 All shipments are sent DDP in accordance with Section 4.2. You will never act as the importer or have to pay customs duties.

7.8 You can track the status of your shipment at any time on our Order Tracking page.

8. Order cancellation or modification

8.1 You can request cancellation or modification of your order within 24 hours of purchase by emailing us at info@modalucia.com. You can find more information on our Cancellations page.

8.2 After this period, or if the order has already been packed or shipped, we cannot guarantee cancellation or modification. In that case, you may return the items after receiving them in accordance with Section 10 and your legal right of withdrawal (Section 9).

8.3 If your cancellation is accepted, a full refund will be issued via the same payment method within a maximum of 14 days.

9. Legal right of withdrawal (EU consumers)

9.1 As a European Union consumer, you have the right to withdraw from the contract within 14 calendar days of receiving the product (or the last product, in the case of partial deliveries), without giving a reason.

9.2 To exercise this right, notify us by means of an unequivocal statement (for example, by email to info@modalucia.com) before the deadline expires. You may use the model withdrawal form provided for under European regulations, although this is not mandatory.

9.3 In the event of withdrawal, we will refund all payments received without undue delay and, in any event, within a maximum of 14 days from the date you notify us of your decision. We may withhold the refund until we have received the products or you have provided proof of their return, whichever occurs first.

9.4 You are responsible for the direct costs of returning the products, except in the case of a defective product or an error on our part.

9.5 You are only responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

9.6 Our 30-day commercial returns policy (Section 10) complements and extends this statutory right, and in no way replaces or limits it.

10. Returns and refunds

10.1 This policy forms an integral part of these Terms and Conditions. The full terms are available in our Refund Policy.

10.2 You may request a return within 30 days of receiving your order by contacting our customer service team at info@modalucia.com. We accept returns of both defective and non-defective products, as well as exchanges.

10.3 All returns are handled through our customer service team, which will provide you with the relevant instructions and return address. Do not send products without prior authorization.

10.4 Return shipping costs are the customer's responsibility, except in the case of a defective product or an error on our part. We do not charge restocking fees (restocking fees).

10.5 Items must be returned unused, unwashed, in their original packaging, and with all tags intact. We may reject returns or apply a proportional deduction if the product is not in acceptable condition, in accordance with Section 9.5.

10.6 Once the return has been received and inspected, you will be notified of its approval, and the refund will be processed within a maximum of 14 days using the same payment method used for the purchase.

11. Coupons

11.1 Coupons or promotional codes issued by us may be used on our website by entering the code during checkout.

11.2 Only one code may be used per order, unless expressly stated otherwise.

11.3 Coupons have no cash value and do not earn interest.

11.4 If your order total exceeds the coupon value, you must pay the difference using another accepted payment method.

11.5 If you return a product purchased with a coupon, you will be refunded the amount you actually paid.

12. Acceptable use

12.1 The following are strictly prohibited:
(a) damage or interfere with the operation of the website;
(b) use the site for illegal or harmful purposes;
(c) upload malicious software or harmful content;
(d) extract or collect data ("data scraping" or "data mining") without authorization;
(e) use bots, scripts, or automated tools without permission;
(f) use information from the site for marketing purposes without consent;
(g) access our systems without authorization;
(h) modify or reverse engineer the site's code;
(i) publish or reproduce site content without permission;
(j) place false, speculative, or fraudulent orders.

12.2 You will be liable for any damages arising from failure to comply with this section.

12.3 The information you provide must be accurate, up to date, lawful, and respectful of third-party rights.

12.4 We may request documents to verify your identity in justified cases.

13. Links to the website

13.1 External links included on our site are for informational purposes only and do not constitute recommendations. We are not responsible for the content of third-party websites.

13.2 You may link to our homepage provided you do so lawfully and fairly, and without harming our reputation. Links must not imply an association with or endorsement by us without our express authorization.

13.3 Framing our website is not permitted without prior written permission. We may revoke authorization to link to our site at any time.

14. Intellectual property

14.1 The structure, design, and content of the website (texts, images, logos, trademarks) are protected by intellectual property rights, which we own or license.

14.2 You may use the site and its content only for personal and lawful purposes. You may not use our trademarks or distinctive elements without prior written authorization.

15. Privacy and cookies

15.1 Our Privacy Policy and our Cookie Policy form an integral part of these Terms.

15.2 We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish legislation (LOPDGDD).

15.3 Non-essential cookies are used only with your consent, in accordance with our Cookie Policy.

16. Security and viruses

16.1 We do not guarantee that the website will operate entirely free of technical errors. You are responsible for protecting your own computer system.

16.2 You must not introduce malicious software or attempt to gain unauthorized access to our website, servers, or databases, or launch denial-of-service attacks (DoS/DDoS).

16.3 Any breach of this section may result in immediate suspension of access and notification to the competent authorities.

17. Statutory warranty of conformity

17.1 All our products are covered by the statutory warranty of conformity established under European consumer protection regulations. For consumers in Spain, this warranty is 3 years from delivery; in other countries, the applicable statutory period applies (at least 2 years in the EU).

17.2 If your product has a lack of conformity, contact us at info@modalucia.com, attaching photographs if possible. After verification, we will resolve the issue by repair, replacement, price reduction, or termination of the contract with a refund, in accordance with the applicable legal hierarchy. In the case of a defective product, return costs are borne by us.

17.3 This warranty does not cover damage caused by misuse, normal wear and tear, or improper care of the product.

17.4 Images on the website may differ slightly from the actual product (for example, in color depending on the screen), without this constituting a lack of conformity.

18. Liability

18.1 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or gross negligence;
(c) any liability that the law does not permit us to limit or exclude, including your mandatory consumer rights.

18.2 Without prejudice to the foregoing, we are not liable for indirect or consequential damages that were not reasonably foreseeable at the time of purchase, or for events beyond our reasonable control.

18.3 To the extent permitted by law, our total liability to buyers is limited to the amount of the relevant order.

18.4 We are not responsible for failures or incidents attributable exclusively to external providers (for example, payment providers or carriers), without prejudice to our legal obligations as the seller.

19. Force majeure

19.1 We will not be liable for delays or failures caused by force majeure circumstances beyond our reasonable control (including natural disasters, conflicts, strikes, widespread transport or telecommunications disruptions).

19.2 If a force majeure event lasts more than four weeks, either party may cancel the affected orders, with a full refund of amounts paid for undelivered orders.

19.3 We will take reasonable steps to mitigate the effects and restore service as soon as possible.

20. Changes

20.1 We may revise these Terms periodically. The version applicable to your order is always the one in effect at the time of purchase.

20.2 If the changes are substantially disadvantageous to you as a returning user, we will notify you where possible.

21. User breach

21.1 If you breach these Terms, we may take proportionate measures:
(a) issue warnings;
(b) temporarily or permanently restrict your access to the website;
(c) reject orders;
(d) take legal action as appropriate.

21.2 These measures do not affect orders already confirmed and paid for, which will be delivered or refunded in accordance with these Terms.

22. Termination and suspension

22.1 You may stop using the website at any time.

22.2 We may temporarily suspend the website for maintenance or technical reasons. We do not guarantee uninterrupted service.

22.3 Termination of access to the website does not affect rights and obligations arising from orders already placed, including your right of withdrawal, the statutory guarantee, and any outstanding refunds.

23. Consequences of termination

23.1 Sections that by their nature should remain in force after termination (including Sections 14, 17, 18, and 25) will remain in force.

24. General provisions

24.1 We may not assign our obligations to you without ensuring that this does not reduce your rights as a consumer. You may not assign your rights under these Terms without our consent.

24.2 We may delegate operational functions (hosting, logistics, customer service) to subcontractors, while remaining liable to you in accordance with the law.

24.3 If any provision is held invalid, the remaining provisions will continue to apply to the fullest extent permitted.

24.4 Failure to exercise a right does not constitute a waiver of that right.

25. Applicable law and jurisdiction

25.1 These Terms are governed by the laws of the Netherlands, where BUsinessMAestro is established.

25.2 However, if you are a consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence (in Spain, Spanish consumer protection regulations, including the 3-year warranty).

25.3 As a consumer, you may bring any legal claim before the courts of your country of habitual residence, and you may only be sued before those courts.

25.4 Before taking legal action, we invite you to contact us at info@modalucia.com: we resolve the vast majority of issues directly and quickly. You can also contact consumer protection authorities in your country or alternative dispute resolution (ADR) bodies.

26. Interpretation and definitions

26.1 References to sections refer to this document as a whole.

26.2 Section headings are for guidance only and do not affect legal interpretation.

26.3 Terms in the singular include the plural and vice versa; references to gender include all identities. "Person" includes both individuals and legal entities. "Consumer" means any natural person acting for purposes outside their trade or profession.

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✉️ Email us:
info@modalucia.com
Monday to Friday, 9:00 – 17:00 (CET)

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Wilhelminastraat 15, 6812 CW Arnhem, Netherlands

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Company number: 60689584419